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CONTACT CENTER AND UC&C CONSULTING
Unlock the potential of your contact center
Discover how CenturyLink consulting experts can help your contact center deliver innovation, agility and a competitive advantage.



Accelerate your transformation with an experienced partner
A history of success
Rely on 30+ years of deep, hands-on industry experience with proven best practices leveraged from thousands of client and internal engagements.
Full lifecycle support
Take advantage of comprehensive services, from design and implementation to management and optimization.
Expert customization
Get strategic solutions to fit your specific needs across network, infrastructure, application services and hybrid models.
SERVICES
Deliver innovation and agility with end-to-end strategic vision
Break down barriers to progress, optimize business performance and migrate quickly with comprehensive contact center services.
Strategy development and evolution
Translate business and technical requirements into a contact center strategy to meet future market needs.
Technology and ROI analysis
Discover how new technologies impact your operations and finances.
Cloud evolution strategy and transformation
Develop metrics and an effective plan for migrating to cloud-based solutions.
Contact center application development
Draw on diverse skills and proven methodologies to deploy new capabilities.
Customer experience evolution
Dive deeper into operational analytics and customer insights to help improve user experience in an omni-channel environment.
Multi-vendor program management
Leverage experience and expertise to drive large multi-vendor, multi-platform implementations.
CASE STUDY
Driving efficiency and savings with contact center modernization
Discover how a large state agency transitioned from outdated technology and redundant processes to an efficient, scalable enterprise platform.
40% increase in call containment
15% improvement in customer satisfaction
$1,000,000 saved on long-distance charges annually



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Where digital business goes to network